Ticketing system
The simple ticketing system for small teams
Requests come in, become tickets with a status and an assignee, and move across the board until they're resolved. No setup project required.
No credit card · 30 days of Pro free · up and running in 15 minutes
- Servers in Germany
- GDPR-compliant
- Built in Germany
- Servers in Germany
- GDPR-compliant
- Built in Germany
Every request becomes a ticket
Three ways in, one inbox.
Whether by widget, portal or captured manually — every request becomes a ticket with a status, priority and assignee.
From the widget
Reports from your website land straight in the inbox as a ticket, complete with screenshot and technical details.
From the customer portal
Customers submit their requests through their personal access link — no account of their own required.
Captured manually
Anything that comes in by word of mouth, phone or note, you turn into a ticket yourself in seconds.
Board & list
Work through them the way that suits you.
Drag tickets across the board from “Open” to “Done”, or work the list top to bottom. Change status and priority right in the row, without opening the ticket.
- Status, priority and assignee on every ticket
- Board for the overview, list for fast processing
- Filters and saved views for whatever matters right now
Comments & notifications
The conversation stays on the ticket.
Questions, progress updates and decisions live in the comment thread on the ticket itself — not scattered across inboxes. Notifications tell you when something is assigned to you or waiting on you.
- Comment threads with file attachments on the item
- Notifications in the inbox, also as web push
- A clear history: who, what, when
For IT service providers
Internal tasks and customer reports in one place.
Looking after several clients while juggling your own to-dos? In IssuePilot, both run in the same system: customer reports as tickets, internal to-dos as tasks — cleanly separated per project, but without switching tools. Every item has a clear history, so even weeks later it's obvious what was discussed and what got done.
Honestly scoped
Not a call-centre help desk.
If you need SLA tiers, phone-system integration or true omnichannel, Zendesk and the like are the right fit. If you simply want to capture, assign and work through requests in a structured way, you're in the right place with us.
Related: Customer feedback widget · Support & QA · Pricing
FAQ
Questions about the ticketing system.
Help desk suites are built for high support volumes with SLA tiers, telephony and many channels. IssuePilot is a lean ticketing system that captures requests in a structured way and works through them on a board or in a list — with no setup project.
Get your ticketing system running in 15 minutes.
Try all Pro features for 30 days, then keep using it for free — no credit card, with tickets, board and inbox.
No credit card required · Up and running in 15 minutes · Cancel anytime
- Servers in Germany
- GDPR-compliant
- Built in Germany
Prefer to talk first? Request a demo