For support & QA
Every report lands in the inbox, with the context to reproduce it.
Support requests and QA findings arrive from mailboxes, chats and hallway conversations, often without the technical details you need to reproduce them. IssuePilot collects everything in the inbox, including screenshot and browser info, and assigns requests to customers. Personal support data stays on servers in Germany, GDPR-compliant.
Three fields · up and running in 15 minutes · then the free plan continues automatically
- Servers in Germany
- GDPR-compliant
- Built in Germany
- Servers in Germany
- GDPR-compliant
- Built in Germany
The problem
Sound familiar?
Reports arrive scattered and incomplete – and the first question is always “Which browser was that in?”.
- Reports come from mailboxes, chats and hallway conversations
- Important context like browser or screenshot is missing
- Unclear which customer is waiting on what
How IssuePilot helps
The features that make the difference here.
Inbox & triage
Every report collects in the inbox. You review it, mark it as a bug, question or idea and set the priority.
Live issue widget
Reporters send screenshot and browser/console data automatically. That saves you the follow-up question about context.
Customers & customer requests
Requests stay assigned to the customer and linked to the open task.
Clear ownership
Every report gets a status, a priority and a responsible person, so nothing slips through.
Day to day
What a week with IssuePilot looks like.
- Monday
The weekend brought in reports. In the inbox you triage: bug, question or idea, each with a priority.
- Tuesday
A recurring request is assigned to the customer and linked to the open task.
- Wednesday
A bug comes in via the widget with a screenshot and console error. Without any follow-up you hand it to development.
- Thursday
You review fixed reports and get back to the customer.
- Friday
Go through the open requests so nothing sits over the weekend.
Which plan fits?
Our recommendation for your team.
The support core is included in the Free plan. For customer requests and more volume, you move to Pro.
Free
Inbox, triage and comments cover everyday support – free for a small team.
Try it freePro
Customers & customer requests, attachments, plus unlimited tasks and up to 50 members as volume grows – for €4.90 per member per month.
Try it freeOther teams
Does IssuePilot fit elsewhere too?
Try it for 30 days.
Every new account starts with every Pro feature and no payment details. After 30 days your workspace continues on the free plan – you don't have to do anything and you lose nothing.
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- Servers in Germany
- GDPR-compliant
- Built in Germany
Still got a question? Write it down