For support & QA
Every report lands in the inbox, with the context to reproduce it.
Support requests and QA findings arrive from mailboxes, chats and hallway conversations, often without the technical details you need to reproduce them. IssuePilot collects everything in the inbox, including screenshot and browser info, and assigns requests to customers. Personal support data stays on servers in Germany, GDPR-compliant.
No credit card · 30 days of Pro free · up and running in 15 minutes
- Servers in Germany
- GDPR-compliant
- Built in Germany
- Servers in Germany
- GDPR-compliant
- Built in Germany
The problem
Sound familiar?
Reports arrive scattered and incomplete – and the first question is always “Which browser was that in?”.
- Reports come from mailboxes, chats and hallway conversations
- Important context like browser or screenshot is missing
- Unclear which customer is waiting on what
How IssuePilot helps
The features that make the difference here.
Inbox & triage
Every report collects in the inbox. You review it, mark it as a bug, question or idea and set the priority.
Live issue widget
Reporters send screenshot and browser/console data automatically. That saves you the follow-up question about context.
Customers & customer requests
Requests stay assigned to the customer and linked to the open task.
Clear ownership
Every report gets a status, a priority and a responsible person, so nothing slips through.
Day to day
What a week with IssuePilot looks like.
- Monday
The weekend brought in reports. In the inbox you triage: bug, question or idea, each with a priority.
- Tuesday
A recurring request is assigned to the customer and linked to the open task.
- Wednesday
A bug comes in via the widget with a screenshot and console error. Without any follow-up you hand it to development.
- Thursday
You review fixed reports and get back to the customer.
- Friday
Go through the open requests so nothing sits over the weekend.
Which plan fits?
Our recommendation for your team.
The support core is included in the Free plan. For customer requests and more volume, you move to Pro.
Pro
Customers & customer requests, attachments, plus unlimited tasks and up to 50 members as volume grows – for €4.90 per member per month.
Start freeOther teams
Does IssuePilot fit elsewhere too?
Get started with your team.
Set up the free plan with no onboarding project and no training required.
No credit card required · Up and running in 15 minutes · Cancel anytime
- Servers in Germany
- GDPR-compliant
- Built in Germany
Prefer to talk first? Request a demo